Service & Warranty Support

We provide complete in-house testing and repair for all of our equipment, and are always available by phone and e-mail during normal business hours.

We also provide advanced service contracts, including remote access, diagnostics, and troubleshooting.

Warranty

US Digital Designs warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship for one year from date of purchase, US Digital Designs will, at its sole option, repair or replace the product.

Replacement products or parts may include remanufactured or refurbished parts or components. The replacement unit will be covered by the balance of time remaining on the customer’s original limited warranty.

Service Contracts

If you have a service contract and/or are looking for round-the-clock fire station alerting customer support, call us at +1-877-551-USDD (8733) or +1-602-687-1730. You can also contact us online.

CAll toll-free
+1-877-551-USDD (8733)

“I love to sing your praises. The customer service I receive [at US Digital Designs] is phenomenal. You guys always answer me immediately, even when it is a silly question. We absolutely love our Phoenix G2 Fire Station Alerting System. So thank you!”

Tracy Lynn
Fire Dispatch Administrator, San Diego Fire-Rescue, Communications, California

No station is too big or too small

Fire departments of all sizes rely on the Phoenix G2 automated dispatch alerting system. If you’re looking for more station alerting overview information, see three sample station alerting designs.