G2 HDTV Remote for Dispatchers

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Delivers text-to-speech alerts through a voice radio system from the dispatch center.

Fills the gap between communication center equipment and status-indicating light towers.

Station Alarms

Across the top of the display, dispatchers can view alarms from the stations, such as “Communications link down” or “1 peripheral not responding.” You can set up alarms for Phoenix G2 peripherals including Message Signs, HDTV Remotes, Room Remotes, etc.

Radio Channels

On the right side of the screen, view the status of any radio channels that the system is using to transmit automated dispatch announcements. Indicated on the display are the channel statues (e.g., “WAITING”, “TX”) with their names (e.g., “K1” and “Fire 1”) and the number of automated dispatch announcements queued for the channel (e.g., “1 ITEM QUEUED”, “2 ITEMS QUEUED”).


On the rest of the display, dispatchers can view the most recent alerts sent both to the stations and over the radio channels. The first line on the left is the “Nature Code” or “Type” of the incident (e.g., “HA” for heart attack and “FALLM” for fall injury, etc.). That is followed by the address, the stations alerted (e.g., “194, P191” – with green color indicating that the station was successfully alerted, and red if unsuccessful). On the right side of this section the time of the alert is displayed at the top, and the status of the alert on each radio channel below that (e.g., “K1 QUEUED”, etc.).

New alerts are added to the top of the display and older ones disappear.

We’re pleasantly surprised at how efficient the Phoenix G2 system has been. Our dispatchers see the benefit of what automated dispatching can do for us. Another thing that we changed in 2014 was our CAD provider; the dispatchers really like the integration and how the Phoenix G2 and OSSI systems work together. It was pretty seamless, and it works well.

Lisa Kortum
Operations Coordinator at Village of Tinley Park 911 Communications, Illinois

“Dispatchers can handle multiple station calls faster and deal with simultaneous calls more quickly. In the past, the alert system would notify stations one at a time. Now, several fire stations can be alerted simultaneously, which will be a time-saver.”

Scott Williams
Executive Director of Emergency Communications, Ramsey County, Minnesota

The Phoenix G2 has enabled us and enabled the department quicker because it can dispatch [in] more than one way. So it alerts the stations without . . . having to only use the radio.

Kim Jeffries
Dispatch Supervisor, Pueblo Fire Department, Colorado

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