Station Alerting Overview

See why communities of every size trust and rely on the Phoenix G2 Fire Station Alerting System to help shave seconds—and sometimes minutes—off of emergency response times.

To help reduce dispatch call-processing times, the Phoenix G2 Fire Station Alerting System almost instantaneously alerts the right units, in the right places. That means first responders are more efficient and better informed when they arrive on the scene.

“What firefighters know is what works and what doesn’t work, and what’s important is, for us, is that it works. And US Digital Designs’ package works. It’s extremely reliable equipment, it’s extremely well made, it’s first-class, and it performs for us.

Station alerting… I know for a fact that it shaves seconds off of calls. The earlier we get there, the quicker we can [save a life].”

Leif Anderson
Deputy Fire Chief, Phoenix Fire Department, Arizona

At the Dispatch Center

When an incident occurs, the computer-aided dispatch (CAD) system interfaces with the G2 Communications Gateway, located at the dispatch processing center.

The Gateway receives alert data from a dispatcher via an interface with an existing CAD host, or directly from USDD’s interactive Web-based interface. Dispatchers can send manual alerts using the Manual Alerting Application within the Communications Gateway Dashboard.

Dispatch processing time is reduced by sending IP-based alert data over a high-speed network, which can notify multiple stations simultaneously in less than a second.

At the Fire Station

The Phoenix G2 system integrates crystal-clear text-to-speech technology and high-contrast message signs. This helps emergency personnel react promptly and efficiently to every call.

Fully automated dispatching awakens only on-call units with ramped tones and lighting, so non-dispatched crews remain undisturbed to receive necessary rest. Unquestionably, well-rested crews operate at peak performance.

Technology for Personnel

The success of our Phoenix G2 system depends on hardware, but also on the interfaces people use to control that hardware. That’s why we’ve developed simple, usable interfaces that allow public safety professionals to do their jobs, instead of wrestling with technology.

We’ve even built a “market first” fire station alerting app that sends redundant station alerts to personnel on the go!

Individual Alerting Zones And Methods

The ATX Station Controller sends alerts throughout the fire station, using any combination of room zones with individual lighting, messaging and volume control in each zone.

There are many configurable G2 peripheral devices that alert first responders, at the station, with visual and/or audible messages.

Phoenix G2 Fire Station Alerting System Architecture

Below is a station alerting overview of USDD’s Phoenix G2 system and our technology. We’ll show you how it works for dispatchers, fire stations as well as public safety administrators and personnel. Click on one of the numbered dots below for more information.

1

When an incident occurs, the computer-aided dispatch (CAD) system interfaces with the G2 Communications Gateway, located at the dispatch processing center.

2

Dispatchers can send manual alerts using the Manual Alerting Application within the Communications Gateway Dashboard.

3
The G2 Communications Gateway is the core of the USDD fire station alerting system and is the link between the CAD system at the dispatch center and the G2 ATX Station Controller hosted at each fire station.
4

During a dispatch alert, the G2 ATX Station Controller processes the alert at the fire station. The ATX alerts any combination of room zones using individual lighting, messaging and volume control in each zone.

5
The Fire Station Alerting (FSA) Mobile App is an extension of the USDD Phoenix G2 Fire Station Alerting System. With it, firefighters and first responders can receive instant verbal, written and location alerts, regardless of whether they are in the fire station or on the road.
6

The Phoenix G2 VoiceAlert is a computer-automated dispatch module that assists public safety dispatchers during an emergency call by taking over the task of reading dispatch information aloud.

7
The G2 Illuminated Speaker offers soft-start, ramped night lighting at the time of dispatch. The speakers are fitted with high-intensity red LEDs, which offer exceptional luminosity without causing light blindness. 
8

The G2 Gateway Radio Interface (GaRI) connects the G2 Communications Gateway and up to two radio channels simultaneously, alerting firefighter units without dispatcher intervention.

9
The G2 Room Remote 2 is an all-in-one station alerting peripheral that shows dispatched units, incident information and turnout time. It sends targeted messages to specific units or rooms in the station.
10
First Responders can customize email and text notifications for specific stations and units. 
11

Compatible with radio systems to add another level of alerting to optimize response times.

12

The G2 HDTV Remote displays dispatch information, turnout times and incident location maps on an HDTV display in larger areas like dispatch centers and administrative areas.

13
The G2 Message Sign displays a single line scrolling alert message. It’s the quickest way for responders to understand an alert and prepare for the call.

No station is too big or too small

Fire departments of all sizes rely on the Phoenix G2 automated dispatch alerting system. If you’re looking for more station alerting overview information, see three sample station alerting designs.