How automated dispatching works - video tutorial

Video: How Automated Dispatching Works


At US Digital Designs, we’re often asked how automated dispatching works.

And, thanks to one of our longtime station alerting customers, you can get a quick answer in this video produced by the City of Scottsdale Fire Department.

In it, you can watch Scottsdale’s first responders in action — starting with a 911 call and leading up to the saving of victims (even four-legged ones!)

Here’s a brief overview of how automated dispatching works:

A 911 call is dispatched from the Phoenix Regional Dispatch Center, and is automatically sent to one or more units within milliseconds.

Phoenix regional dipatch center - dispatcher

Throughout the Phoenix metropolitan area, fire departments have an “automatic aid agreement” so that the closest units are sent to the call.

automatid aid agreement to dispatch closest units

Depending on the 911 caller’s need, a combination of units are dispatched.

A combination of units are often dispatched, depending on the call

Those automated station alerts appear in a variety of areas within each station–using both audio and visual means. As you’ll see at :15 in the video, the G2 Message Signs can be configured to display dispatch information, turnout timer or unit status (with a capable CAD system). Message Signs are usually mounted above doorways, in hallways, kitchens, offices and apparatus bays (as shown below).

Phoenix G2 message sign and sign remote Phoenix G2 message sign and sign remote

On average, it takes the City of Scottsdale Fire Department about 5.5 minutes from the time a unit is dispatched until the apparatus arrives on the scene.

On average, it takes the City of Scottsdale Fire Department about 5.5 minutes from the time a unit is dispatched unit the apparatus arrives on the scene.

Watch the 4:48 educational video below!

 

Want more information?

See this visual overview.

See how station alerting devices are configured based on various station floor plans.

View all types of automated alerting peripherals on our product page.

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