Dubuque dispatchers

Dubuque is Fourth City in Iowa to Install USDD’s Alerting System

US Digital Designs and our partners at Racom Corp. have recently completed the training and installation for a new Phoenix G2 Fire Station Alerting System in Dubuque, Iowa.

This is our fourth installation in Iowa as we also service the communities of Davenport, Urbandale and Marion.

The six fire stations in Dubuque serve nearly 60,000 people, and the city is already seeing a decrease in response times, one of many benefits of an automated dispatch system.

As the KCRG-TV9 news reporter, Katie Wiedemann, discovers, Dubuque’s emergency team is seeing a decrease in response times of 30 to 60 seconds.


Read the full transcript below or watch the 2:27 news coverage

New ‘voice’ helping Dubuque emergency crews

A new “voice” in Dubuque is helping first responders get to emergencies faster.

The Dubuque Emergency Communications Center is now using a recorded voice to make that initial call out to first responders.

Phoenix G2 VoiceAlert reads automated dispatch

When an emergency call comes in, Dubuque fire and rescue crews pride themselves on leaving the fire station in record speed.

Dubuque dispateher working at dual screen computers

“The tone goes out, they have 60 seconds to be in the vehicle and out the door,” said Dubuque Fire Chief Rick Steines.

Dubuque Fire Chief Rick Steines

But what they say they want to improve is the time between when someone first calls 911 and when the dispatcher sounds the alarm.

Enter Samantha.

She’s the newest member of the Dubuque emergency communications dispatch team.

Instead of placing a frantic 911 caller on hold while the dispatcher contacts the fire department, the dispatcher instead types a message while talking with the caller, hits send and Samantha puts out the call to fire crews.

Dubuque dispatchers

“It takes all of that work off the dispatcher, sends the message actually quicker than the dispatcher can manually,” said Steines.

Fire officials say Samantha streamlines the process.

“It always reads the message the exact same order, all the time. It’s the exact same voice in the exact same cadence all the time,” said Steines.

Phoenix G2 fire station alerting system - ATX VoiceAlert

But Samantha comes with a price tag. The basic system cost the fire department $235,000.
Chief Steines says that’s an improvement worth the investment.

“Between 30 and 60 seconds shortening of the time, so that’s significant,” said Steines.


To see the original content, visit KCRG’s website.

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