Assistant Chief Terry Ritchie, Burnsville Fire Department

VIDEO: Burnsville Fire Department Demonstrates Phoenix G2 Alerting System


Watch the Burnsville Fire Department demonstrate the Phoenix G2 Fire Station Alerting System on their community station, BCTV:

“We use the Phoenix G2 system [by US Digital Designs] that was installed in 2016,” said Assistant Chief Terry Ritchie, Burnsville Fire Department. “We have found that our response times—from the time they get up, to the time they get on the trucks—have actually decreased.”

In the past, firefighters—awoken in the middle of the night—had to quickly lend an ear to the loudspeaker to hear the call. Now message boards provide a visual instant replay.

Video transcript:

Gino Massina, Dakota County 911 Dispatcher to Caller: Okay, tell me exactly what happened.

Dakota County dispatcher

 

Announcer: In an emergency response, time is precious.

time is precious in emergency - fire truck en route

 

Massina: You’re not feeling well today? Okay. One moment then.

Gino-Massina-dispatcher

 

Dispatcher:  And saving seconds, saves lives.

saving seconds saves lives - firefighter walking to the door

 

“Samantha” station alerting digitized voice: “Burnsville medic 1, sick person, 911, 140th Street West…

Phoenix G2 message sign scrolling text

 

Announcer: Burnsville’s fire department gained an important tool that improves first responders chances of success by slashing response times.

firefighter walking in uniform

 

Terry Ritchie, Assistant Chief: So we use the Phoenix G2 system [by US Digital Designs] that was installed in 2016.

Assistant Chief Terry Ritchie, Burnsville Fire Department

 

We have found that our response times—from the time they get up, to the time they get on the trucks—have actually decreased.

firefighter exiting door

 

Announcer: In the past, firefighters—awoken in the middle of the night—had to quickly lend an ear to the loudspeaker to hear the call.

loud speaker at fire station

Now message boards provide a visual instant replay.

fire station alerting message sign street address

 

Assistant Chief Ritchie, explaining how the digital G2 Message Sign works: Obviously, it’s for Burnsville Engine 1, the address the nature of the call (which is structure fire), and then a count up timer.

chief explaining how turnout timer and message board works

 

It actually has become competition between all three shifts of who can get the best monthly report of the best monthly response.

firefighter walking stairs

 

Announcer: The Phoenix G2 fire station alerting system, which was paid for by a FEMA grant, city funds and a generous Lions Club donation, also integrates seamlessly with the Dakota Communication Center where your 911 is answered.

Dakota County dispatch center

 

Massina: The new system has allowed us to dispatch our field units much faster than we used to. And, in many cases, our units are already responding to the call even before the digital paging is complete.

Dakota County dispatcher

 

“Samantha”: 911 – 140th Street West—in Burnsville

firefighter opening fire hy

 

Announcer: The digital paging has made an unlikely star out of this fire station vocalization.

Phoenix g2 Illuminated speaker - Siri's sister vocalization fire alert

 

Chief: This voice, we have been told, is basically Siri’s sister called Samantha.

Burnsville Fire Dept Assistant Chief Ritchie

 

Announcer: The Burnsville Fire Department is very serious about its approach toward saving every second.

dispatcher light tower

 

Chief: We are the only city right now, in Dakota County, that is using the in-station alerting system.

burnsville fire trucks

“Samantha”: For BCTV, that was Jay Golden reporting.

 

Watch a reply of this video on USDD’s YouTube channel

 

April 2017

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